Joy is a design and technology leader at the Government Technology Agency of Singapore (GovTech). As Programme Lead and UX Lead in the Digital Society Products team, she has led the development of national platforms such as GALE, GatherSG, and CrowdTaskSG from 0 to 1 —transforming bold ideas into meaningful public services. She has driven whole-of-government initiatives including the MPAppeal System, Feedback Management System, CaseConnect, and ComLink, and played a key role in shaping GoWhere, a trusted platform during times of national need. She also launched a personal alert button system for seniors across 53 rental blocks. Currently, Joy co-leads the usability and accessibility work streams to support Singapore’s Enabling Masterplan 2030. She holds a Global Executive MBA from the University of Washington and a Master’s from NUS, and received the Public Sector Transformation Exemplary Innovator Award in 2022.